One inbox, and the rules we follow before you ask.

What to expect

Support is handled in English, and we aim to reply within two business days.

A failure gives your credits back

A free preview that fails returns the free try. A paid book that fails returns the reserved credits to your balance automatically, with no email from you.

What costs nothing

• One browser preview: your child’s full story outline, a cover, and one inside page — watermarked, no card needed.
• Editing after the book exists: rewriting any sentence, resizing text, cropping, reordering pages, and restoring an earlier version.
• Reading and delivery: the full-screen reader and the standard PDF download.

Retention and deletion

An unclaimed guest preview and its access link expire after 24 hours and are queued for removal. Signed-in projects and generated files remain available while the account is active or until the adult deletes the project or account. Billing, fraud-prevention, security, tax, and legal records may be kept for the period reasonably required for those purposes. Verified deletion requests are processed within 30 days; limited backups expire on their normal schedule.

Request account deletion →

Refunds and billing problems

If Stripe confirms a duplicate payment, credits do not arrive, the same task is finalized twice, or a subscription does not activate, contact [email protected] with the account email and transaction context. We will correct confirmed duplicate charges or missing credits. Except for non-delivery, confirmed duplicates, a service discontinuation, or rights required by law, completed one-time credit purchases and consumed credits are generally not refundable. If we permanently discontinue the paid service, we will provide a reasonable opportunity to use unused purchased credits or offer an appropriate refund for them.

Terms →